Inserting a pair of hearing aids can be frustrating. When putting the hearing device into your ear canal, whistling, screeching, or feedback can occur. This is why it is extremely important to be careful and diligently follow the steps below to ensure you are inserting your hearing aids safely.

1. Start at a low volume

Many people experience feedback and whistling when inserting a device into their ear canal. Often times, this is simply due to the fact that the device volume is turned up too high. By default out of the box, the Atom 2 series starts out at volume level 2.

We recommend starting no higher than that, or if you are experiencing feedback, set it to volume level 1 and adjust from there. 

2. Find the microphone, and don't put pressure on it

When inserting your new pair of hearing aids, consider how the device works. It comes with a tiny microphone, located on the flat side of the unit directly opposite the pull line. Just like a normal microphone, your hearing aid will have feedback if you put pressure on it.

For this reason, be sure to look for the microphone, and grab the device from its sides when inserting it into your ear canal. By doing so, you avoid putting pressure on the microphone completely. This will significantly minimize feedback.

3. Try out different ear tips to find the perfect seal

The main reason feedback occurs is because the sound finds its way out of the ear, and back into the microphone. This is why it's important to have a perfect seal!

Getting a perfect seal between the ear tip and the ear canal will prevent excess sound from escaping and funneling back into the microphone.

Take the time to find the right sized ear tip that fully seals with your ear canal -- often times people need to try a bigger ear tip that creates a tighter seal. This will minimize feedback and improve comfort long term. 

The Atom 2 series comes with new ear tips that include built-in wax protection, and also use a thicker material for a better seal. Try these new ear tips to find the one with the best fit and seal! 

If you follow all of these steps, you will likely be able to solve the problem of whistling and feedback when inserting your Atom 2 series hearing aids.

If you still aren't able to solve the problem by following these steps, then you may have a defective unit. To get a replacement, or to try another model, you can contact our support team and they'll be happy to help.

We hope this article helps you to minimize feedback and enjoy your Audien Hearing experience as much as possible. Happy hearing!